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Email Support

info@spxid.ai

Frequently Asked Questions

Account Setup

Specification Generation

Billing & Plans

Technical Issues

Collaboration

Data & Security

Contact Support

info@spxid.ai

Response within 24 hours

Phone

+1 (965) 6679 3355

Business hours only

Support Hours

Sunday - Friday

9:00 AM - 4:00 PM GMT + 3

Emergency Support

For critical issues affecting your business operations:

hussain@spxid.ai

Available 24/7 for Enterprise customers

Help Center

Quick Help

Frequently Asked Questions

Account Setup

How do I create a SmartSpec account?

How do I reset my password?

Can I change my email address?

How do I delete my account?

Specification Generation

How does AI specification generation work?

What file formats can I upload?

How accurate are the generated specifications?

Can I edit generated specifications?

What export formats are available?

Billing & Plans

What's included in the Free plan?

How do I upgrade my plan?

Can I cancel my subscription anytime?

Do you offer refunds?

What payment methods do you accept?

Technical Issues

Why is my specification generation taking so long?

I'm getting an error when uploading files. What should I do?

The website is loading slowly. How can I fix this?

Can I use SmartSpec on mobile devices?

Collaboration

How do I invite team members?

What are the different user roles?

Can multiple people edit a specification simultaneously?

Data & Security

How secure is my data?

Where is my data stored?

Do you share my data with third parties?