Terms of Service
These Terms of Service govern your use of SPX's AI-powered specification generation platform. Please read them carefully before using our services.
Important Legal Agreement
By accessing or using SPX, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
SPX is an AI-powered platform providing comprehensive furniture project workflow automation services using a credit-based system. Our platform offers four core services:
Browse Manufacturer Catalogs
- Comprehensive manufacturer databases
- Advanced filtering options
- Real-time catalog updates
- Technical documentation access
Create AI Specifications
- AI-powered content generation
- Industry standard compliance
- Custom template creation
- Multi-format export options
Score Tender Compliance
- Automated compliance scoring
- Gap analysis reporting
- Risk assessment tools
- Performance benchmarking
Verify Submittal Compliance
- Automated document verification
- Compliance status tracking
- Approval workflow management
- Digital signature integration
AI Disclaimer: All specifications generated by SPX are AI-assisted and must be reviewed by qualified professionals before implementation. SPX does not guarantee accuracy, completeness, or suitability for any specific purpose.
You agree to use SPX responsibly and in compliance with all applicable laws. The following activities are prohibited:
Prohibited Content
- Illegal, harmful, or offensive content
- Copyrighted material without permission
- Personal information of others
- Malicious code or security threats
Prohibited Activities
- Attempting to breach security measures
- Reverse engineering our AI models
- Automated scraping or data mining
- Reselling or redistributing our service
Indemnification
You agree to indemnify and hold SPX harmless from any claims, damages, or expenses arising from your use of the service, violation of these terms, or infringement of any third-party rights.
Account Creation
- Provide accurate and complete information
- Use a valid email address you control
- Choose a secure password
- You must be at least 18 years old
Account Security
- Keep your login credentials confidential
- Enable two-factor authentication
- Report suspicious activity immediately
- Log out from shared or public devices
Account Responsibility
You are responsible for all activities that occur under your account. This includes actions by team members you invite to your workspace. Ensure all users understand and comply with these terms.
Business Accounts
If you're creating an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
Free
- 100 credits/month
- Basic AI generation
- Basic templates
- Community support
Starter ($29/month)
- 300 credits/month
- Standard templates
- Email support
- Basic analytics
Professional ($79/month)
- 1000 credits/month
- Team collaboration
- Priority support
- API access
Enterprise (Custom)
- Unlimited credits
- Custom AI training
- Dedicated support
- SLA guarantee
Billing Terms
- Subscriptions are billed monthly or annually in advance
- 30-day money-back guarantee on all paid plans
- Credits expire at the end of each billing cycle
- Failed payments may result in service suspension after 7 days
Credits System
SPX operates on a credit-based system. Each AI generation consumes credits based on complexity. Credits reset monthly and do not roll over. Enterprise plans include unlimited credits with custom usage agreements.
Cancellation & Refund Policy
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Refunds are available within 30 days of initial purchase only. Enterprise plans may have custom terms.
Your Content Rights
- You retain ownership of all content you upload
- Generated specifications belong to you
- We don't claim rights to your intellectual property
- You can export and use your content freely
SPX Rights
- We own the SPX platform and technology
- Our AI models and algorithms are proprietary
- Templates and examples are our intellectual property
- Trademarks and branding belong to SPX
License Grant
You grant us a limited license to process your content solely to provide our services. This includes storing, analyzing, and generating specifications based on your inputs. We may use aggregated, anonymized data to improve our AI models.
Copyright Infringement
If you believe your copyrighted work has been infringed, please contact us at legal@spxid.ai with details. We will investigate and take appropriate action in accordance with the DMCA.
Service Disclaimer
SPX is provided "as is" without warranties of any kind. AI-generated specifications may contain errors or inaccuracies. You are responsible for reviewing and validating all generated content before use. SPX is not liable for any damages arising from reliance on generated specifications.
Liability Limitations
- No liability for indirect or consequential damages
- Total liability limited to fees paid in last 12 months
- No liability for third-party content or services
- Force majeure events are excluded
User Responsibilities
- Verify accuracy of generated content
- Ensure compliance with applicable laws
- Maintain appropriate backups
- Use professional judgment in implementation
Professional Advice Disclaimer
SPX does not provide legal, financial, engineering, or professional advice. Generated specifications are for informational purposes only and should not replace consultation with qualified professionals for critical projects.
Service Commitment
- 99.9% uptime target for paid plans
- Scheduled maintenance with advance notice
- Redundant systems and backups
- 24/7 monitoring and support
Service Changes
- We may modify features with notice
- New features may be added regularly
- Beta features may be discontinued
- API changes will be versioned
Service Interruptions
While we strive for continuous availability, service interruptions may occur due to maintenance, updates, or unforeseen circumstances. We will provide status updates and work to restore service quickly.
Termination by You
- Cancel subscription anytime
- Delete account through settings
- Export your data before deletion
- No penalties for cancellation
Termination by SPX
- Violation of terms of service
- Non-payment of fees
- Fraudulent or illegal activity
- Abuse of service or resources
Data Retention After Termination
After account termination, we will retain your data for 30 days to allow for reactivation. After this period, all data will be permanently deleted. You can request immediate deletion by contacting support.
Survival of Terms
Certain provisions of these terms will survive termination, including intellectual property rights, limitation of liability, indemnification, and dispute resolution procedures.
Governing Law
These terms are governed by the laws of the State of Kuwait, without regard to conflict of law principles. Any disputes will be resolved in the courts of Kuwait.
Dispute Resolution
We encourage resolving disputes through direct communication. For formal disputes, binding arbitration will be used except where prohibited by law. Class action lawsuits are waived.
International Users
If you are accessing SPX from outside the State of Kuwait, you acknowledge that your information will be transferred to and processed in the State of Kuwait, and you consent to such transfer and processing.
For legal matters, contract questions, or terms-related inquiries, please contact us:
Legal Department
Email: legal@spxid.ai
Response Time: Within 5 business days
For urgent matters: Mark subject as "URGENT"
Business Address
SPX Legal Team
P.O. Box 4997
Safat, Kuwait 13038
Enterprise Customers
Enterprise customers with custom agreements should contact their dedicated account manager or email enterprise@spxid.ai for contract-related matters.
We may update these Terms of Service to reflect changes in our service, legal requirements, or business practices. When we make material changes:
- We will notify you via email at least 30 days before changes take effect
- We will post a notice on our website and in your account dashboard
- We will update the "Last Updated" date at the top of these terms
- Continued use of the service constitutes acceptance of new terms
Current Version: These Terms of Service were last updated on September 17, 2025 and become effective on September 18, 2025.